Terms and Conditions of Let
LHH Ltd (the Company) arranges reservations of accommodation as agents of the owners of such accommodation (the Owner). The Company acts on behalf of the Owner.
Your reservation should be for holiday purposes only unless otherwise agreed in writing. The properties represented by LHH Ltd should not be used for stag parties, hen parties, weddings or any special event without prior discussion and written agreement by LHH Ltd.
Your contract is between you and the Owner of the property and is subject to the following conditions.
1. PERSONAL DETAILS
Information you provide will be forwarded to the Owner of the property who may contact you with regard to your forthcoming reservation. Your details will not be shared with any third party.
2. BROCHURE DETAILS
The properties in the brochure are visited and inspected prior to being included in the portfolio. The description and photographs in the brochure match the house as it was when visited by a Company representative. The various accommodations are of all standards from the very luxurious to simply furnished. The Company does not accept responsibility for any changes, omissions or defects, which may affect the property or its amenities, that were made after the inspection by its representative and before the next inspection is due.
3. YOUR HOLIDAY HOUSE
You can arrive at your accommodation after 1600 hours on the start date of your holiday and you must have vacated the property by 1000 hours on your final day. If you anticipate being much later than 1600 hours, please contact the person whose details you will have been supplied with to let them know and to make alternative arrangements. If you fail to do so, you may be unable to gain access to the property.
You agree to keep the house clean and tidy and leave it in a similar condition of cleanliness to when you arrived. Any additional cleaning of the property, following your departure, beyond the normal amount reasonably required, may be charged as extra and deducted from your Good Housekeeping Deposit. See Booking Procedure in the brochure and on the website.
The numbers in your party must never exceed the stated house capacity except by prior written agreement. This may invalidate the house insurance.
If you have arranged to take a pet with you, please observe the individual house regulations. For all houses, pets must not be allowed upstairs, in bedrooms or on soft furnishings, and must not be left unattended in a property. There is a £20 per pet charge per booking.
Please do not take pets to houses which do not accept them. This is especially important as we have customers who rely on our No Dogs assurance due to allergies or personal preference.
Where fuel is included in the rental this does not mean unlimited. Central heating systems will be set on timers for certain periods of the day to keep the house acceptably comfortable in all seasons. Provision of fuel for open fires and woodburning stoves varies from property to property. For those who have special requirements, it is possible to pay a supplement for additional fuel and central heating. Please specify at the time of booking.
All LHH properties are non-smoking. If smoking is detected following your stay the full Good Housekeeping Deposit will be withheld.
5. FREE INTERNET SERVICES
Where the owner advertises internet services, neither the Owner nor LHH Ltd are responsible for any failure of this service where the problem originates elsewhere or is an area problem or a service provider problem. No compensation is payable in the event of this service failing, being unavailable or too slow. Please ensure that you have checked that the broadband is suitable for your intended use. Where properties have satellite broadband an allowance is given and further usage may be available at cost.
6. YOUR RESERVATION
You must be 21 years or over when you book this accommodation and be staying at the property. The Company has the right to refuse any reservation prior to the issuing of any confirmation in writing. When you receive your confirmation you must check all the details carefully for accuracy and contact the Company immediately if you find any discrepancy.
7. RENTALS AND CHARGES
Reservations are confirmed when details have been checked and approved by the LHH Reservations Office. In order to secure a reservation you need to pay a deposit payment of 30% of the total rental. A credit or debit card payment secures a reservation. On receipt of your deposit, booking fee and other relevant charges, the Company will confirm your reservation by email (or post). You are then responsible for the balance of the rental, which is due no later than 12 weeks prior to your arrival. If your holiday is within the 12 week period, you are required to pay the full rental. There is a 48 hour cooling off period from the time of booking during which you may receive a full refund less a 1% administration fee.
8. CHANGES TO RESERVATIONS BY YOU
Should you wish to change your reservation to another property, or the same property for another date, once the Company has issued confirmation to you, the Company may have to treat this as a cancellation of a reservation which would then be subject to the cancellation charges which may be as much as the total amount paid. The Company will advise you if this is the case and you will have the option to continue with the first reservation.
9. RESERVATION CANCELLATION OR ADJUSTMENT BY US
The Company hopes that it does not have to either cancel or adjust your reservation in any way: however, as unforeseen problems do occur, the Company would contact you immediately to discuss any proposed cancellation or adjustment. If the circumstances affect your desired property, the Company will endeavour to find you alternative and similar accommodation at a similar rental. If the alternative is unacceptable to you, or the rental more than you wish to pay, the Owner will refund all of your original rental deposit. Except where otherwise expressly stated in these conditions, the Owner and the Company shall not be liable for changes beyond the Company’s control or beyond the control of the Owner.
10. CANCELLATION BY YOU – PLEASE ENSURE THAT YOU ARE PROTECTED BY CANCELLATION INSURANCE
If you have to cancel your reservation you must telephone the Company on the number shown on your booking confirmation as soon as the reason for the cancellation occurs. You must also confirm your cancellation by post or by email. The day on which the company receives the telephone cancellation is the day on which your reservation is cancelled.
Deposits and balances are refunded on LHH successfully re-letting your week(s).
Please note that should you cancel your reservation prior to the balance due date, the balance still remains payable by you and is refunded (less an administration fee of £50) if the Company has been able to re-let the holiday subsequent to your cancellation. The Company advises that you ensure that your holiday insurance covers you for this. If you cancel your reservation and chose not to pay the balance by the due date and the Company subsequently re-lets your week the deposit is non-refundable.
If you have paid in full you have the right to reinstate your booking up to one week before. If you opt to reinstate your reservation an administration fee of £25 will be charged.
The Company hopes that you will not have any cause for complaint but, in the event of a problem arising, in the first instance, contact the Owner of the property immediately so that any problem may be speedily resolved, as the Owner must be given the opportunity to rectify the problem. If this is not possible, please contact the Company and we will attempt to contact the Owner on your behalf. If, after this, you feel that the problem was not resolved then you must, within 7 days of the end of your holiday, put your complaint in writing to the Company. All communications will be copied to the Owner for their comments and response. Please be aware that the Company act as a mediator in these situations to try to facilitate an outcome satisfactory to both parties and that your contract is with the Owner. No complaints can be accepted following departure if either the owners or LHH have not been contacted during your stay and allowed time to address any issue.
In signing the booking form you agree to indemnify the Company against all loss and damage arising directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself, or any other person or animal accompanying you or any member of your party.
The Owner of any house represented by the Company is insured against loss or injury through their negligence. In the absence of any negligence or other breach of duty by the Owner, the use by Tenants of any house or its facilities is entirely at their own risk.
The contract between you and the Owner is subject to the exclusive jurisdiction of the Scottish Courts and is formed in Balblair, Ross-shire, Scotland. The Terms and Conditions above were published in August 2018 and are valid until August 2019, unless replaced earlier, and supersede all previously published Terms & Conditions on this website.