“Anne and I liked the cottage,location,facilities and layout.”
However, on Sunday 5th,there was no cold water in the morning. The shower tray filled up with water to the point of overflowing when switched on and cleared only after some time. The kitchen basin never drained even after a small amount of water. I phoned Billy the owner who helpfully said that he'd had difficulty with Scottish Water regarding the Boreland property below Ciaran Cottage.I then phoned Sykes on Friday at 4.20 to inform of these issues and was told that I would receive a call back ...
However, on Sunday 5th,there was no cold water in the morning. The shower tray filled up with water to the point of overflowing when switched on and cleared only after some time. The kitchen basin never drained even after a small amount of water. I phoned Billy the owner who helpfully said that he'd had difficulty with Scottish Water regarding the Boreland property below Ciaran Cottage.I then phoned Sykes on Friday at 4.20 to inform of these issues and was told that I would receive a call back around 5.30pm, once the owner had been contacted. I never received this call back then or since. We are not seeking any money for these complaints,simply informing you of these problems, especially as we have another holiday booked at this cottage, late April and want reassurance that these problems would be dealt with.The way you have not to followed up which makes us wonder if we should cancel our next booking with you ?
Hello again John, and thank you for your feedback. I can confirm that there was indeed a blockage in the drainage system leading away from the cottage, as suspected, which has since been rectified by the plumber who attended at the weekend. The cottage has just undergone a full renovation and the drainage hasn't been fully utilised for some time, so this has been one teething problem that's been resolved.
It is most likely my fault that Sykes never followed up on your call, as they had tried to contact myself after I spoke to you but I never received the message until some time later on as I am working offshore.
The low water pressure is an issue that we are currently dealing with Scottish Water about, its been an ongoing issue for the area and not isolated to our property, however we seem to get the worst of it given the location on the hillside and the usage of the neighboring property at Boreland. We are hopeful that something can be done to improve the pressure but I'm not sure how quick a fix this will be unfortunately.
We are glad you liked the cottage and can only apologise again for any inconvenience caused with the blockage to the sink and shower. Property Owner
