Beech Cottage

3 Customer Reviews

• "We were VERY DISAPPOINTED."

  The first thing to greet us when we entered the property was a hoover FULL of other peoples dirt. There was an unpleasant smell. There was grass and grit under rack on right hand side as you come in door. Dust on chairs in snug. Dust around both sofas, you could see the dust under living room sofa from standing in kitchen. The end cushion fell off the sofa and I was disgusted by what was under it. Chrome light switches were dirty from other peoples fingers. Windows were dirty. Dirty smear marks left from a dirty cloth on tv and wardrobes. Dust and food splatters on tiles beside internet and the socket for this was covered in dust. I had to clean the fridge and a cupboard before I put our food in it. There was no way I was going to use the microwave as it was filthy. There was quite a bit of oil spillage in one cupboard. Cutlery drawer has loads of crumbs in it. Food on door of cupboard under the sink.I Had to clean the kettle and toaster. I cleaned 2 of everything we were going to need and kept in on the work top and just used those.The cups were disgusting. I had to clean the bath and it’s just a matter of time before someone goes through it. The basin tap is very stiff we were worried it was going to break and the toilet roll holder is rusty. The bathroom and front bedroom really could be doing with a paint. We could not get normal to channels on the tv, the news and weather was for Cumbria not Perthshire. Th tv is high up on the wall and the sofa has no neck support so it is very uncomfortable to watch the tv. Also be careful when lighting the stove as the curtain is touching it

  We are really sorry to hear your stay at Beech Cottage did not meet your expectations. As demonstrated through our previous positive reviews, we expect a high standard of cleanliness. Our cleaning company has always met this standard previously so we are disappointed that this did occur on this occasion. We will ensure our high standards continue to be met going forward. We regret that you did not get in touch with us or Sykes during your week long stay. As we noted in our check in message sent prior to your arrival, we welcome guests to get in touch with us with any questions or concerns so we can quickly investigate and rectify any issues. Whilst the issues should not have occurred, had we been aware we would have ensured that any issues were immediately addressed on your arrival. We apologise that some of our facilities did not meet your expectations. As we are in a rural area, terrestrial TV is unreliable so we offer three WiFi connected smart TVs with access to all popular streaming applications and a large selection of free to use live channels via WiFi, including national and international news channels. We will endeavour to create a how-to pack for using the smart televisions for any guests who may be unfamiliar with their use. All curtains are fully fire and heat retardant and the property complies with all fire safety regulations. As a new holiday rental we appreciate all feedback and as owners will endeavour to rectify any issues within our means quickly for our future guests during their stay at Beech. Property Owner

  Reviewed by Judith1.6★Apr 2024

• "The property was in wonderful condition and there was nothing missing."

  The location is perfect for a peaceful and relaxing holiday. It is clear that a great deal of thought has gone into creating a pleasant and accommodating holiday home, and I thoroughly enjoyed my stay. Despite arriving on the weekend of some of the worst floods in living memory, the cottage was unaffected and there was plenty to keep one occupied.

  We’re thrilled you enjoyed your time at Beech Cottage and we’re glad that you managed to make the most of the house and the area despite the initial weather! We really appreciate your feedback and hope to welcome you back again in the future. Property Owner

  Reviewed by Alex5.0★Oct 2023

• "Lovely little cottage with fantastic views of Loch Tay."

  Clean, comfortable and well stocked with essentials, the welcome basket was a nice touch! A great base for walking and general sightseeing or just to recharge your batteries.

  We’re glad to hear you enjoyed your time at Beech Cottage, and we hope to welcome you back again soon. Property Owner

  Reviewed by Karen4.4★Sep 2023

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