“Obviously an amazing location and property.”
So please read this feedback from a group of adults whom have stayed in over 8 Scottish properties.
We arrived to a very cold house (as you know) due to the app and settings having all reset themselves. The property was difficult to make "cosy" especially due to the weather. It currently lacks 1. Wood burner, 2. Curtains/blinds in living room, 3. Rugs, 4. Secondary (warm) lighting. From a comfort perspective it needs 1. DVD player attached to the TV, 2. Nespresso m/c, 3. Bigger fridge (or secondary fridge) - five adults for 1x week ran out of fridge room, 4. Maps/Guides of the area (like Big Sands), 5. Sharp knives to prepare food!! 6. Food recycling bin in the house. Oh and lose the containers around the property - unsightly within the location.
So this is a new property in its first year. Everything else was great - don't get me wrong.
On the heating side you have to have a secondary heating system (like a woodburner) that can supply fast heat. Underfloor heating is too slow for a house like this. Also towel rails look great but they simply don't work - you need to be able to dry your towels.
To finish on a positive note - this is a stunning location on a stunning island and the house (when "settled in") is amazing.
Housekeeper - Elly, and the owner were very supportive during the heating issue.
Maybe we've stayed in too many great houses.
Thank you
- Jackson, September 2022
Many thanks for your feedback regarding your stay at Taigh Rona, both positive and constructive.
We are sorry to hear that the house wasn’t warm on arrival. This is a first for the house as it is very well insulated, benefits from solar gain due to its orientation and has air source heating with underfloor heating installed throughout the ground floor. Previous guests left the same day as your arrival and there was no issue with the system raised by the departing guests. Upon you raising this as an issue, we did have a heating engineer attend the property as quickly as possible and it was established that there was no fault with the system and the heating system had been adjusted manually. The under floor heating is very effective at heating the house and designed based on the size and scale of the house. In the warmer months there is no need to put the heating on at all as the glass makes the house very cosy. We made the decision not to put a log burner in the house as it is incredibly difficult to get logs on the island and conscious of our carbon footprint!
It is subjective as to what guests views are relative to our own. Having the experience of use of the house with sand and dogs (also catered for with outside tap next to the back door) and therefore we decided not to have any rugs downstairs as it would be impractical to keep the floors hygienic and clean. Again, with the experience of staying on the island, we haven’t put up blinds in the kitchen area as when the patio doors are left open they run the risk of getting damaged by the extreme winds the island experiences. As for the coffee machine, DVD player and additional fridge space, these are all things that we will take into account and thank you for bringing it to our attention.
The towel rails normally give enough heat to dry towels on but there is a tumble dryer in the utility room for our guests to dry their belongings.
We will take onboard all your comments in order to enhance our guests experience of staying at the house.
We are delighted to hear that you thought the house was amazing and you enjoyed Taigh Ronas stunning location overlooking the beach.
Many thanks
Gus, Linz and Neil Property Owner
